Contact Us

If you believe you have grounds for a dispute against your credit union or building society, and would like further information on how to lodge a complaint with the Ombudsman, there are a number of ways to do so.

Telephone
(Local call rate within Australia)		 1300 780 808

The case officer who receives your call will be able to:
1. Send a dispute form to you
2. Assist you with any questions with regards to your complaint
3. Provide an interpreter if English is not your first language
   
Mail
 The Ombudsman
FCDRS
PO Box 372
Clayfield Qld 4011
Write to the above address and a dispute form will be sent to you by mail.
   
Website www.fcdrs.org.au
Download a dispute form from the above website.
   
Email ombudsman@fcdrs.org.au
Email the above address and a dispute form will be sent to you.
   
Visit Your credit union or building society
Visit your credit union or building society and ask for a dispute form, and send it by fax (1300 139 221) or mail (PO Box 372, Clayfield Qld 4011).

If you believe that you have grounds for making a complaint against the FCDRS Ombudsman and would like further information please contact:

Mr Robert Mills
Chairman, Financial Co-operative Dispute Resolution Scheme
PO Box 21
Indooroopilly
QLD 4068
bobmills@bigpond.com

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