|
Links
CONSUMER HELP
There are a number of organisations in Australia which provide information
and assistance to consumers. The list below includes some of those organisations.
AUSTRALIAN BANKING INDUSTRY OMBUDSMAN (ABIO)
The ABIO deals with complaints about Australian banks and their subsidiaries.
Telephone 1300 780 808
http://www.abio.org.au
AUSTRALIAN CONSUMERS' ASSOCIATION (ACA)
ACA is a not-for-profit organisation which publishes Choice magazine..
It campaigns on behalf of consumers, researches important issues, lobbies
governments and works with industry on behalf of consumers.
Telephone 02 9577 3399
http://www.choice.com.au
AUSTRALIAN COMPETITION AND CONSUMER COMMISSION
(ACCC)
ACCC receives complaints on business practices and provides guidance
to both business and consumers on their rights and obligations under
the Trade Practices Act and Prices Surveillance Act.
National Call Centre: 1300 302 502
http://www.accc.gov.au
AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY (APRA)
APRA is responsible for promoting good financial behaviour by financial
service providers. It can provide advice/guidelines regarding the early
release of superannuation benefits, but any application must be processed
by the superannuation trustee.
Telephone: 1300 13 10 60
Enquiries Facsimile: (02) 6213 5307
Release of benefits Facsimile:(02) 6213 5299
http://www.apra.gov.au
AUSTRALIAN SECURITIES & INVESTMENTS COMMISSION
(ASIC)
ASIC regulates and enforces consumer protection laws covering investments,
superannuation, insurance and financial advice.
Telephone: 1300 300 630
http://www.asic.gov.au
E-mail: infoline@asic.gov.au
Consumer Protection website (called "Fido")
http://fido.asic.gov.au/fido/fido.nsf
CREDIT UNION DISPUTE RESOLUTION CENTRE (CUDRC)
CUDRC deals with complaints about credit unions which are not members
of the FCDRS.
Telephone: 1300 780 808
http://www.cudrc.com.au
FINANCIAL INDUSTRY COMPLAINTS SERVICE LIMITED (FICS)
FICS handles complaints regarding financial planning advice, stockbroking,
life insurance and superannuation policies.
Telephone: 1300 780 808
http://www.fics.asn.au
INSURANCE BROKERS DISPUTES LTD (IBD)
IBD covers a range of policies including motor vehicle, home & building & contents, sickness and accident, life, consumer credit, travel, personal and domestic property up to a claim limit of $50,000. IBD also covers small business pak policies up to a claim limit of $5,000.
Toll-free: 1300 780 808
Fax: (03) 9620 0166
Email: info@ibdltd.com.au
Website: www.ibdltd.com.au
INSURANCE ENQUIRIES & COMPLAINTS LIMITED (IEC)
IEC handles all complaints and enquiries regarding general insurance
(except life insurance) and residential strata title and some small
business insurance.
Telephone: 1300 780 808
http://www.iecltd.com.au
Credit Ombudsman Service
The Credit Ombudsman Service is a free and independent External Dispute Resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with COSL Members operating in the Credit marketplace.
Toll-free Phone 1800 138 422
or 02 9273 8400
http://www.cosl.com.au
PRIVACY COMMISSIONER (FEDERAL)
The Office of the Federal Privacy Commissionerregulates the privacy
of personal information held by government agencies, Tax File Numbers,
Credit Reference Limited and general consumer credit information.
Privacy Hotline: 1300 363 992
Telephone: (02) 9284 9800
http://www.privacy.gov.au
SUPERANNUATION COMPLAINTS TRIBUNAL (SCT)
The SCT handles all complaints and enquiries regarding decisions made
by superannuation trustees, insurers, retirement savings account providers,
annuity policies and other accounts related to superannuation.
Telephone: 1300 884 114
http://www.sct.gov.au
TELEPHONE INTERPRETING SERVICE
The Telephone Interpreter Service assists people for whom English is
not their first language. The staff at FCDRS can also assist if requested.
Telephone: 13 14 50 (24 hours)
|
